Maybe this has happened to you: you get a text from a friend that says, “Not sure about this.” How do you interpret that? Are they unsure about plans you made? Are they agonizing over a decision they need to make? Or is it something else entirely? The uncertainty sends you into a tailspin of what-ifs and worry. Now, imagine this scenario at work: you ask your team to propose a set of metrics to track your department’s performance. When you get the proposal back, it’s not what you expected. The metrics are broad and varied and won’t really shed Read more.




