Put yourself in this scenario: you’ve noticed one of your team members shuts down during meetings. Another reacts defensively to feedback. Someone else hesitates to speak up, even though you know they have something valuable to contribute. A leader observing behaviors like these might feel frustrated or confused. It would be easy to explain them away by thinking, “they’re disengaged,” “they’re resistant to feedback,” or “they’re lacking confidence.” But the truth is that behavior rarely tells the whole story. There’s likely a lot going on underneath what you see. Behind every reaction, hesitation, or communication style is a deeper narrative Read more.




